Terms of service

Terms of Service

Effective Date: 04 October 2026

Welcome to Manuchi Store. By placing an order through our website or purchasing our products through our authorized e-commerce channels, you agree to the following Terms of Service.

1. Orders and Order Confirmation

After you place an order, Manuchi Store may contact you by phone to verify that the order is genuine and confirm the order details.

An order may be considered confirmed only after successful verification and confirmation by our team.

We may contact you through:

Phone call
WhatsApp
Email
Other contact details provided during checkout

Please ensure that the contact information provided while placing the order is accurate and accessible.

2. Order Processing and Shipping

Orders are generally processed and shipped within 1–3 working days after successful order confirmation, subject to product availability and other circumstances.

After shipment, relevant order and shipping information may be provided through WhatsApp, email, SMS, the website or the applicable e-commerce platform.

Delivery time may vary depending on the customer's location, courier service, weather, operational issues and other circumstances outside our direct control.

3. Payment Terms

Depending on the product, order value, customer, delivery location or other circumstances, Manuchi Store may require:

Full payment in advance; or
Partial payment in advance, such as 50%; or
Another payment arrangement communicated to the customer before order confirmation.

Where an advance or full payment is collected, the customer will receive appropriate payment/transaction confirmation or receipt.

The applicable payment requirement will be communicated to the customer before the order is confirmed.

4. No Refund After Delivery

No refund is provided after successful delivery of an order as a general rule.

If there is a genuine issue with the product, the applicable resolution will generally be replacement rather than refund, subject to verification under our Return & Refund Policy.

Refunds, if any, will only be considered in exceptional circumstances specifically permitted under our Return & Refund Policy or applicable law.

5. Replacement

If a product is found to be defective, damaged during delivery or otherwise eligible for replacement, Manuchi Store may provide a replacement after verification.

Replacement eligibility depends on the product, the reported issue and the applicable return/replacement terms.

Customers should report delivery-related damage within the applicable time period specified in our Return & Refund Policy.

6. Order Cancellation and Verification

Because we may incur costs related to processing, packing, shipping and order fulfilment, customers are requested to place orders only when they genuinely intend to purchase the product.

We may verify orders before dispatch to prevent fake, fraudulent or accidental orders.

If a customer cancels an order after confirmation or repeatedly places and cancels orders without a genuine reason, Manuchi Store may take appropriate action permitted by applicable law and marketplace policies, including cancelling the order or restricting future orders where appropriate.

We will not intentionally damage, alter or misuse any customer's product or account as a consequence of cancellation.

7. Product Information

We make reasonable efforts to provide accurate information regarding:

Product specifications
Compatibility
Price
Warranty
Return/replacement eligibility
Product condition
Availability

Customers are advised to carefully review the product information before placing an order.

Minor differences in colour or appearance may occur due to photography, display settings or manufacturing variations.

8. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, Manuchi Store may contact the customer regarding an alternative product, revised fulfilment option or other appropriate resolution.

9. Communication

By placing an order, you agree that Manuchi Store may contact you regarding:

Order verification
Order confirmation
Payment
Shipping
Delivery
Returns/replacements
Warranty
Customer support

Communication may be made through the phone number, WhatsApp number or email address provided by the customer.

10. Third-Party E-Commerce Platforms

Manuchi Store may sell products through multiple e-commerce marketplaces.

Orders placed through third-party marketplaces may additionally be subject to the applicable marketplace's terms, policies and procedures.

Where there is a conflict between marketplace rules and these Terms of Service, the applicable marketplace rules may apply to transactions conducted through that marketplace.

11. Fraudulent or Abusive Activity

Manuchi Store reserves the right to investigate and take appropriate action against fraudulent or abusive activities, including:

Fake orders
Repeated false orders
Payment fraud
Misuse of return/replacement systems
Product swapping
False damage or defect claims
Unauthorized use of another person's information

Any action taken will be subject to applicable law and relevant marketplace policies.

12. Customer Responsibility

Customers are responsible for providing accurate:

Name
Mobile number
Email address
Shipping address
Pincode
Payment information
Order details

Incorrect information may result in delivery delays, failed delivery or other order-related issues.

13. Limitation of Responsibility

Manuchi Store will make reasonable efforts to process and fulfil confirmed orders.

However, delays may occur due to courier issues, natural events, technical problems, marketplace issues, payment failures, incorrect customer information or circumstances outside our reasonable control.