Refund policy

Return & Refund Policy

Effective Date: 04 October 2026

At Manuchi Store, we aim to provide our customers with reliable products and proper after-sales support. Please read the following Return & Refund Policy carefully before placing an order.

1. Return Process

For eligible return requests, the product must be returned to Manuchi Store for inspection.

Once the returned product is received, our team will inspect the product and verify the reason mentioned by the customer.

2. Damaged or Broken Product Returned by Customer

If a returned product is received by us in a damaged, broken, physically altered or unacceptable condition, we reserve the right to reject the return.

In such a situation, the same product may be sent back to the customer, and the return/re-shipping charges will be payable by the customer.

Customers are therefore requested to pack the product safely and securely before handing it over for return.

3. Defective or Non-Working Product

If the returned product is found to be genuinely defective, non-working or not functioning as intended, Manuchi Store will provide an appropriate resolution.

Depending on the product and circumstances, we may:

  • Replace the product

  • Repair or service the product, where possible

  • Provide another suitable resolution

Replacement will generally be preferred over a refund.

4. Damaged Product Received During Delivery

If you receive a product that appears to be physically damaged, broken or damaged during delivery, you must inform Manuchi Store within 24 hours of delivery.

Please provide photographs and/or video evidence of the product and packaging when reporting the issue.

If the damage is verified, Manuchi Store will arrange an appropriate resolution, generally through replacement.

Damage reported within 24 hours may qualify for replacement; it will not automatically qualify for a refund.

5. Refund Policy

Refunds are provided only in rare and exceptional circumstances.

Manuchi Store will first try to resolve the issue through:

  1. Replacement of the product;

  2. Repair/service, where possible; or

  3. Another suitable resolution.

A refund will only be considered when our team is fully satisfied that the customer's reason is genuine and that replacement, repair or another reasonable resolution is not possible.

Therefore, a return request does not automatically guarantee a refund.

6. Prepaid Orders Not Delivered

If a prepaid order has not been delivered within 30 days from the date of order, the customer may contact Manuchi Store using our official contact number and request a refund, subject to verification of the order and delivery status.

Official Contact Number: +91 93155 683121

Our team will verify the order and take the appropriate action.

7. Return Inspection

All returned products are subject to inspection.

During inspection, we may check:

  • Product condition

  • Product functionality

  • Physical damage

  • Accessories and components

  • Serial number, where applicable

  • Signs of misuse or tampering

  • Whether the reported issue matches the actual product condition

The final resolution will be determined after verification.

8. Important Customer Instructions

Customers are advised to:

  • Keep the original product packaging and accessories until the return process is completed.

  • Pack the product securely before returning it.

  • Record an unboxing video whenever possible, especially for electronic products.

  • Report