Shipping policy

Shipping Policy

Effective Date: 04 October 2026

At Manuchi Store, we aim to process and dispatch customer orders as quickly and safely as possible. Please read the following Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed and shipped within 1–3 working days after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on:

Product availability
Order verification
Payment confirmation
Delivery location
Holidays or unforeseen operational circumstances

2. Order Verification

After an order is placed, our team may contact the customer by phone to verify the order and confirm that the order is genuine.

An order may be processed for shipment only after successful verification and confirmation by our team.

3. Shipping Confirmation

Once your order has been shipped, relevant shipping information may be shared through:

WhatsApp
Email
SMS
Website/order page
Applicable e-commerce marketplace

Where available, tracking information may also be provided so that the customer can track the shipment.

4. Delivery Time

Estimated delivery time depends on the customer's delivery address, courier partner and other operational factors.

The estimated delivery date shown at checkout, on the order page or by the applicable marketplace is only an estimate and may change due to circumstances beyond our reasonable control.

Possible causes of delay include: